For example, the Timeline windowpane lets Tricentis visually set the timing of a frame or adjust the amount of time each object displays in a frame. Mimic also has helped Tricentis to deliver video content, through a series of windowpanes included in its interface. “Using Mimic really takes our online Help to the next level.” They complement the guidance provided with the text highlighting what you need to do,” Stefan explains. "We are making tutorial videos based on what customers are searching for. Additionally, since Mimic and Flare are so tightly integrated, developers can seamlessly integrate existing conditional tags in Flare with Mimic, so that users’ searches will lead to the tutorial videos, as well as written content. Mimic's flexible, open-architecture produces XML files with Unicode support for all left-to-right languages, an important feature, since Tricentis publishes its documentation in multiple languages. In combination with Flare, Tricentis is taking advantage of MadCap Mimic to create instructional movies for its software and enhance users’ experiences with the online Help system. In the morning, developers then run MadCap Analyzer to check for any errors. Meanwhile, conditional tags serve as markers that can be applied to different areas of content to generate different outputs.Īdditionally, Tricentis conducts nightly automated builds to produce the newest versions of its documentation and Help system. A variable lets the documentation and translation team simply make a change once and have it apply automatically wherever the variable appears. Tricentis also has gained efficiencies through the use of variables and conditional tags in Flare. "With Flare's single-source approach to publishing, we can loop in everyone involved with our documentation and work closely as a unified team," Stefan says. Developers can simply go to a table of contents to quickly find the latest version of a file, make edits, and output a new PDF file. The topic-based, single-source publishing of Flare means that all product files and information are stored in one place, enabling Tricentis documentation and translation team members to easily come together and collaborate on projects. Together, MadCap Flare and Analyzer have enabled Tricentis to create and publish its online Help and print documentation faster while improving overall quality. “After we finished our first year using MadCap Software, we took a pen and paper and discovered that we saved 520 hours,” Stefan observed. Since using MadCap Flare, Analyzer and Mimic for more than a year, Tricentis has realized several benefits, most notably the ability to complete projects in much less time. “We saw in the combined capabilities of the MadPak suite an opportunity to, not just streamline our efforts, but also significantly enhance the user’s experience,” Stefan explained. Of particular interest in the suite were three fully integrated products: MadCap Flare for single-source publishing, MadCap Analyzer for analyzing and improving content, and MadCap Mimic for creating software simulations and videos. The growing workload prompted Tricentis to explore other publishing solutions on the market, and the search soon led the company to the MadPak technical communications suite. "We were so involved with maintenance work, that we couldn’t keep up with the new documentation projects we wanted to do,” Stefan recalled. As the company grew, managing this process and system became increasingly time-consuming. For years, Tricentis used Adobe ® FrameMaker ® to develop its online Help and print documentation, converting CHM files into PDF files.
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